Orders/Prepaid only

  1. The Company will only accept electronic artwork file (Multipage PDF) created in either Windows or Mac OS applications.
  2. Credit Card Payments: PLEASE NOTE THAT OUR SYSTEM IS AUTOMATED AND YOU MUST HAVE A CREDIT CARD (Visa (Debit or Credit) Card or Master (Debit or Credit) Card) TO USE THIS SERVICE. To ensure your payment is processed, please turn off your POP-UP BLOCKER and DO NOT REFRESH THE PAGE OR USE THE BACK BUTTON on your browser. WARNING: UNDER NO CIRCUMSTANCES ENTER YOUR CREDIT CARD DETAILS MORE THAN ONCE. IF YOU HAVE ANY PROBLEMS AT ALL PLEASE CALL 07 5528 9228 during AEST 8am to 4pm. SHOULD YOU ENTER YOUR CREDIT CARD DETAILS MORE THAN ONCE YOU WILL INCUR A BANK GATEWAY CHARGE OF 4% PLUS A $15.00 THE COMPANY ADMINISTRATION CHARGE PER TRANSACTION. THIS APPLIES TO ALL DOUBLE PAYMENTS.
  3. Please note ALL orders placed online CAN NOT be cancelled once ordered.  As our system is fully automated, once an order is placed, there is no facility for cancellation.
  4. Any orders placed, are final and cannot be deleted once the order has been made.
  5. Whilst The Company accepts resupplied artwork it is purely at our discretion; no changes can be made once the job has commenced printing.
  6. Should clients wish to reprint a previously printed order, it is important that the job subtype and correct artwork accompany the reprint job. If the artwork is not the same as the reprint and has been amended, then a new order must be placed  with the new artwork.
  7.  A Manual Upload Fee of $33.00 will apply.
  8. Any orders that need to be taken out of the Shopping Cart and placed in the printing queue will incur a Manual Upload Fee of $33.00.

Pre-Press

  1. The Company does not colour match. All printing product colours may vary from day to day, press to press, board to board and back to front. Varnishes and laminates may also affect colour output. The Company will not reprint due to colour or shade discrepancies. Our bulk running system does NOT allow for this. DO NOT USE THIS SYSTEM IF YOU REQUIRE COLOUR MATCHING.
  2. Overprinting or Trapping issues are not The Company's responsibility and lie solely with parties responsible for the development of 'Art'. We print using overprint settings to assist with trapping.
  3. Whilst all care is taken in checking your files for file related errors that may reduce the quality of your job, The Company accept no responsibility for files that are not print ready. This includes the presence of spot colours, RGB, or any other instances of non-CMYK artwork assets or colour-space. All such instances will be run as CMYK only with The Company accepting no responsibility for any issues arising from this process. All artwork supplied will be printed as supplied.
  4. With exception to spot colours, RGB, or any other instances of non-CMYK artwork assets or colour-space, The Company will not manipulate or alter any artwork.

Printing/Finishing

  1. The Company no longer print spot colours on bulk printed business cards.
  2. Please note there can be a trimming variance of plus or minus three millimetres due to automated cutting systems (no guillotine).  Please allow for this when setting up artwork (i.e. allow between 2 – 3mm bleed all around and keep important information 3 – 5mm in from trim lines).

Despatch

  1. The Company will not be held liable for any jobs that are delayed either from within our production facility or by any third party provider. The Company will not be held liable for any loss of earnings or any legal action taken as a result of a delay in production or delivery.
  2. If the goods are delivered in a damaged condition or in damaged boxes, it is your responsibility to note this on the delivery docket with the courier immediately upon delivery. Any goods signed for will not be reprinted unless this has been done.
  3. Where applicable, all deliveries under 5kg are sent via airfreight, over 5kg deliveries are sent road freight unless otherwise stated on order. This may affect the price.
  4. Clients who send orders direct to their customers need to ensure that delivery details are completed in full i.e. contact name, telephone number and address. Should our couriers not be able to deliver any orders due to insufficient or incorrect address details, or if the address is unattended during business hours Monday to Friday 8.00am - 5.00pm (no one is there) the goods will subsequently need re-delivery. An invoice for RE-DELIVERY fees will be issued to the respective client who placed the order with The Company.
  5. Clients and their customers who make alternative arrangements with Toll Ipec regarding delivery with the special instruction "Authority to Leave" or "Leave parcel at the door if no one is there" without signature of recipient of their goods should note that The Company will not be held responsible for any missing, lost or damaged goods.

Accounts

  1. All prepaid customers are required to make full payment upfront for all orders placed prior to production. Orders will not be processed until full payment has been received and confirmed by The Company.
  2. All goods are sold 'ex-factory'.
  3. All prices are subject to change without notice.
  4. Terms and Conditions are subject to change without notice.
  5. The Company will charge a penalty of 15% flat immediately on all overdue accounts.

Refunds & Returns

  1. Due to the custom nature of printing, WE DO NOT OFFER REFUNDS on ordered products as all items are MADE TO ORDER. This requires the customer to provide us all correct information prior to payment in order for THE COMPANY to fulfil the order in the required timelines and distribute. Therefore, unfortunately we do not provide any refunds on orders. Please contact us if you have any questions or concerns regarding this prior to ordering.

Reporting Errors

Any queries regarding printing or finishing errors must be made in writing by email within 5 working days of receipt of goods . All reprint requests must be made via email and a sample of the goods in question be posted to The Company. If the error is clearly identified as a printing or finishing error, all steps will be taken to rectify. If the problem is a result of incorrect artwork the client will be responsible for the reprinting and any associated costs. Before sending your High Res PDF files, please consult the Print Specifications listed underneath each product.
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